Returns & Exchanges

We hope you love your Salt Ivory Collection pieces. If your order isn’t quite right, we accept eligible returns within 14 days of delivery.

The Butler

The Butler may be returned within 14 days of delivery, provided it is unused, unassembled, and in its original condition and packaging, including all components, accessories, protective materials, and storage bags.

Items showing signs of use, assembly, damage, scratches, missing components, or improper handling are not eligible for return.

Mahjong Tile Sets

Mahjong tile sets may be returned within 14 days of delivery as long as the set is unused and remains sealed/unopened in its original packaging.

Once the protective wrapping or seal has been opened or removed, the tile set is considered final sale and is no longer eligible for return.

Damaged or Defective Items

If your order arrives damaged, defective, or with a missing component, please contact us as soon as possible after delivery. We’ll review the issue and work with you to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Approved returns must be securely packaged and returned in their original packaging. Refunds will be issued to the original form of payment once the returned item has been received and inspected.

To request a return or report an issue with your order, please contact contact@saltivory.com with your order number and details.

Salt Ivory Collection reserves the right to deny returns that do not meet the conditions outlined above.

Our Story

It started with mahjong, but quickly became about everything surrounding it.

The friendships. The traditions. The beautifully set tables. The places that stay with us. The kind of evenings no one is quite ready to end.

Salt Ivory was born from a love of mahjong and a belief that the objects we gather around should feel every bit as considered as the occasions themselves. What began as a simple curiosity about the game quickly became an obsession with craftsmanship, design, and the rituals that have brought people together around tables for generations.

But the idea was never simply to create another set of tiles.

We imagined a world of beautifully made objects designed to live beyond the game — pieces inspired by remarkable places, original artwork, storied interiors, natural materials, and the effortless elegance of a life well gathered.

Each Salt Ivory collection begins somewhere.

A coastline. The color of the water at a particular hour. The texture of sun-warmed stone. A hotel remembered years later. A table set beneath the palms. The smallest details become the starting point for original artwork, considered materials, and pieces designed not only to be played, but to be displayed, traveled with, gifted, and kept.

Behind every piece is an equal appreciation for what cannot be seen. More than a decade of experience across retail, branding, marketing, sourcing, manufacturing, finance, and supply chain shaped the foundation of Salt Ivory and an understanding that true luxury lies as much in how something is made as in how it looks.

That philosophy informs everything we create: thoughtful proportions, beautiful materials, original details, and objects intended to earn their place in the home.

Because ultimately, Salt Ivory isn't only about mahjong.

It's about the table and everything we carry with us long after we leave it — the places, the people, the stories, and the traditions that become our own.


For the tables you set. And the traditions you keep.


Founder Salt Ivory Posing for her new brand launch of The Butler

Kelsey Friedlander

CEO and Founder Salt Ivory