Shipping policy

Processing Times
Orders are typically processed and prepared for shipment within 2–3 business days, excluding weekends and holidays. During launches, promotions, or periods of high order volume, processing times may be slightly longer.

Pre-Orders
Items marked as pre-order will ship according to the estimated shipping timeframe listed on the product page at the time of purchase. Please note that pre-order dates are estimates and may be subject to change. If there is a significant change to the expected shipping timeline, we will communicate updates via email.

Domestic Shipping
We currently ship throughout the United States. Shipping rates are calculated and displayed at checkout based on your delivery address and available shipping method.

Once your order has been handed over to the carrier, delivery times vary based on destination and carrier service. Any delivery timeframe shown at checkout is an estimate and does not include order processing time.

Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your Butler on its way to you. Shopify supports tracking through the order status page, shipping notifications, and the Shop app.

Shipping Delays
While we do our best to ensure your order arrives promptly, carrier delays, weather, holidays, and other circumstances outside of Salt Ivory Collection's control may affect delivery times. We cannot guarantee carrier delivery dates once an order has left our facility.

Incorrect Shipping Addresses
Please carefully review your shipping information before completing your order. Salt Ivory Collection is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at checkout.

Lost Packages
If your tracking has not updated for an extended period or you believe your package has been lost in transit, please contact us at contact@saltivory.com with your order number. We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

Damaged Packages
If your Butler arrives damaged, please contact us within 5 days of delivery with your order number and photos of the product, shipping box, packaging materials, and shipping label. Please keep all original packaging while your claim is being reviewed, as the carrier may require it for inspection. This is especially important with UPS damage claims.

Returns
Returns are subject to our separate Return Policy. Original shipping charges are non-refundable, and customers are responsible for return shipping unless an item arrives damaged, defective, or incorrect.